Privacy Policy

1. Introduction

Welcome to Majordome ("the App", "we", "us", or "our"). Majordome is committed to protecting your privacy and ensuring you have a positive experience on our App. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration Data: Name, email address, one-time password authentication data, and phone number (if provided)
• Profile Information: Bio/biography, profile image, location, and public-facing profile details
• Onboarding Data: Skills, competencies, professional background, interests, goals, current challenges, budget information, and project preferences
• Communication Data: All messages, conversations, files, and content you send through the App
• Preferences and Consent: Your communication preferences, consent settings, and privacy level selections

2.2 Information Collected Automatically

• Device Information: Device type, operating system, device identifiers, and unique device IDs
• Usage Data: Features used, frequency and duration of use, searches performed, and interaction patterns
• Technical Data: IP address, browser type, language preferences, and referring/exit pages
• Location Data: Approximate location based on IP address (not precise GPS location unless explicitly authorized)
• Analytics: Crash reports, performance metrics, and diagnostic information

2.3 Sensitive Data

Certain information you provide may be considered sensitive, including but not limited to:

• Interests, passions, and topics discussed in conversations (which may reveal health, religion, political beliefs, or other sensitive information)
• Professional challenges and goals
• Financial information (budget, project costs)
• Contact information for third parties you mention

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Primary Service Functions

• Facilitate messaging and conversations between community members
• Generate AI-powered recommendations and introductions (matching) based on skills, interests, and needs
• Analyze conversations to understand user context and needs
• Propagate questions to relevant community members with appropriate privacy protections
• Provide personalized features and orchestrate community connections

3.2 Account Management

• Create and maintain your account
• Authenticate and verify your identity
• Process transactions and send related information
• Manage your account preferences and settings

3.3 Communication with You

• Send service-related announcements and updates
• Send contextual notifications about relevant connections and opportunities
• Respond to your inquiries and customer support requests
• Request feedback and conduct surveys (with your consent)

3.4 Improvement and Analytics

• Improve, optimize, and troubleshoot the App
• Analyze usage patterns and user behavior
• Detect, prevent, and address fraud and security issues
• Monitor and analyze trends, usage, and activities

3.5 Community Moderation and Safety

• Monitor and enforce our Terms of Service
• Prevent harassment, abuse, and harmful behavior
• Maintain community standards and safety

4. How We Share Your Information

4.1 Community Members

Your profile information (name, bio, skills, interests) is visible to other community members on the platform. Messages sent in conversations are visible to participants in those conversations. Introduction attempts and match suggestions are presented only to users who have opted in to receive such notifications.

4.2 AI Language Models

We process your conversations and profile information using third-party AI language models (LLMs) to provide matching, conversation analysis, and content generation features. These models may be hosted by providers such as OpenAI, Honcho, or similar services. Your data is processed according to those providers' terms of service and privacy policies, and we use appropriate contractual and technical safeguards to protect your information.

4.3 Service Providers

We may share information with third-party service providers who assist us in operating the App and conducting our business, including:

• Cloud hosting providers (e.g., Vercel, AWS)
• Database providers (e.g., Prisma, managed databases)
• Real-time messaging services (e.g., Ably)
• Authentication services (Better-Auth)
• Analytics providers (e.g., Vercel Analytics)
• Email and notification services

These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

4.4 Legal Requirements

We may disclose information when required by law or when we have a good-faith belief that disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Enforce our Terms of Service and other agreements
• Protect the safety, rights, and property of Majordome, users, or the public
• Prevent or address fraud, security, or technical issues

4.5 Business Transfers

If Majordome is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.6 Aggregate and Anonymized Data

We may share aggregate or anonymized data that cannot reasonably be used to identify you with third parties for research, marketing, and analytics purposes.

5. Privacy-Preserving Practices

5.1 Consent-First Approach

Majordome is designed with consent-first principles. You can control your level of openness, visibility, and participation in matching and connection features. You can modify your privacy settings at any time.

5.2 Privacy by Design

We minimize data collection and storage to only what is necessary to provide services. Sensitive topics can be discussed with privacy protections, including anonymous propagation of questions without exposing your identity.

5.3 Data Retention

We retain your information for as long as necessary to provide services, maintain your account, and comply with legal obligations. You may request deletion of your account and associated data, subject to legal retention requirements. Note that some information may be retained in backup copies for a limited period, though it will not be accessible while in backup storage.

5.4 Matching and Recommendations

Our AI matching system analyzes your profile, interests, skills, and conversations to suggest relevant connections. You can control whether you receive matching suggestions and can opt out at any time. Matching respects your stated preferences and privacy settings.

6. Security of Your Information

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS)
• Secure one-time password authentication and session handling
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Secure deletion of data when no longer needed (subject to backup retention policies)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee its absolute security.

7. Children's Privacy

Majordome complies with applicable laws regarding children's privacy, including the Children's Online Privacy Protection Act (COPPA) in the United States.

7.1 Age Restriction

The App is not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account.

7.2 Community-Specific Policies

Some communities on Majordome may target users under 18 years old (minors). For such communities, we enforce stricter privacy protections:

• Enhanced parental/guardian notification (where applicable by law)
• Restricted visibility of sensitive profile information
• More conservative matching and connection recommendations to protect safety
• No collection of financial information without explicit consent
• No sharing of user identity without explicit, documented consent

If you are a parent or guardian and believe your child has provided information to us, please contact us immediately.

8. Your Privacy Rights

8.1 Access and Portability

You have the right to access, review, and obtain a copy of the personal information we hold about you. You can download your data in a portable format by contacting us.

8.2 Correction and Deletion

You have the right to correct inaccurate or incomplete information and to request deletion of your account and associated personal information (subject to legal retention requirements).

8.3 Opt-Out and Preferences

You can opt out of certain communications, matching recommendations, and data processing activities by updating your account settings.

8.4 Region-Specific Rights

Depending on your jurisdiction, you may have additional rights under applicable privacy laws (such as GDPR in the EU, CCPA in California, etc.). Please refer to the section applicable to your location below.

8.5 Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within the time frame required by applicable law.

9. International Data Transfers

Your information may be transferred to, and stored and processed in, countries other than your country of residence. These countries may have data protection laws that differ from your home country. When we transfer information internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Your explicit consent
• Adequacy decisions by the relevant authorities

By using the App, you consent to the transfer of your information to countries outside your country of residence, including the United States.

10. Third-Party Links and Services

The App may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

11.1 Right to Know

You have the right to request what personal information we collect, use, and share about you.

11.2 Right to Delete

You have the right to request deletion of personal information we have collected from you, subject to exceptions.

11.3 Right to Opt-Out

You have the right to opt out of the sale or sharing of your personal information. Currently, we do not sell personal information in the traditional sense, but we do share information with service providers and AI providers as described in this Privacy Policy.

11.4 Right to Correction

You have the right to request correction of inaccurate personal information.

11.5 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us using the information in the Contact Us section. We will verify your identity and respond to your request within 45 days.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or Switzerland, the following rights apply under the General Data Protection Regulation (GDPR):

12.1 Legal Basis for Processing

We process your information based on the following legal grounds:

• Your consent
• Performance of our contract with you
• Compliance with legal obligations
• Protection of vital interests
• Legitimate business interests

12.2 Your GDPR Rights

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right not to be subject to automated decision-making

12.3 Data Protection Officer

If applicable, our Data Protection Officer can be contacted regarding privacy matters. Contact information is provided in the Contact Us section.

12.4 Supervisory Authority

You have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise these rights, please contact us using the information in the Contact Us section.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we make material changes, we will notify you by email (sent to the email address associated with your account) and update the "Last updated" date at the top of this Privacy Policy. Your continued use of the App after such modifications constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a privacy concern, please contact us at:

We take your privacy concerns seriously and will work with you to resolve any issues.

15. Acknowledgment

By using Majordome, you acknowledge that you have read this Privacy Policy and understand our practices regarding your information.